State Farm, the Fiserv team for faster payments

No one likes to wait for insurance payouts – especially the part of spending days checking the mailbox for the arrival of a paper check, a stark contrast to the ability to make payments. online every month with just a few clicks.

State Farm, the nation’s largest home and car insurer, is taking proactive steps to bring the convenience of digital payments to digital payments. A new partnership with Fiserv will gradually deploy digital payment technology to provide speed and flexibility in auto and fire claims payments in the future.

The deal, as Nandan Sheth, head of Carat and Fiserv’s digital commerce, told Karen Webster, was created to give State Farm customers the flexibility to choose how and when they want to receive their payments, while providing State Farm with a way to connect digitally. with their clients.

“As we manage the inflows and outflows, I think there is a huge opportunity to make disbursements more efficient for insurance companies,” Sheth explained.

How it works

In the future, when the time comes to get paid, State Farm customers will receive an email directing them to the payment portal, where they will have three choices. The first two are to receive an ACH payment to their checking account or to receive an instant disbursement directly to a debit card. Entering the information for these payments is a one-time event, Sheth said: once they are placed in the system, the consumer can simply click and go when it comes to choosing their preferred payment method.

As a third option, the consumer can always choose to pay by check if that is their preference – although instead of being mailed, said check will be sent to them in PDF format. They can choose to print it out and deposit it the old-fashioned way at the branch, Sheth noted, but consumers can also have the check deposited directly into their bank account, which only requires them to enter their name. bank user and password. Or the consumer can grab a debit card, choose to convert the payment to debit, and have it instantly deposited into their account.

“We’ve had a theory for a long time that insurance could be a really interesting segment, because when it comes to claims there was a lot of paper,” Sheth told Webster. “Consumers want more speed because they’re used to transferring money instantly to platforms like Venmo and then what they get [from their insurance company] is that paper check. Insurance is where the market is.

And when it comes to bringing the market to where it could be, he noted, Fiserv and State Farm are just getting started.

Modernize the payment infrastructure more widely

The new payments partnership begins with ACH Check, Debit, and (Digital Upgrade) payments, which is a great place to start – and hundreds of millions of dollars in digital claims payments have already been made from that. way, Sheth told Webster. But this is not the sum of their efforts to expand insurance disbursement options. The next natural question, he noted, is how they can continue to offer options that may not be available today.

“Going forward, it’s going to be debit, and wallets, and ACH, and then check,” Sheth predicted. “We are experimenting with an even lighter version where with one click, you can collect your payment with several options and it is instantaneous.”

Consumers, especially younger ones, aren’t used to waiting for checks – they’re used to getting paid instantly. And while COVID-19 didn’t create the massive push for improved and modernized digital disbursements, it was seeping beneath the surface long before the words “global pandemic” became part of the conversation.

As Sheth noted, COVID has forced the market to accelerate its digitalization across all verticals – insurance, odd-job economics, employee payroll, and more. – and created an unprecedented need for the next product evolution to meet the emerging needs of modern customers.

“COVID has just accelerated everything,” he noted. “Between insurance, games and the concert economy, the growth in volume has been explosive.”



About: Healthcare companies lose 12% of their annual revenue to fraud, waste and abuse (FWA), but few are using artificial intelligence (AI) to solve these problems due to cost concerns. In AI In Focus: Targeting Fraud, Waste and Abuse In Healthcare, PYMNTS surveyed 100 healthcare executives to find out how AI could actually help businesses save money by limiting costly misrepresentation and false positives.

About Keith Tatum

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